This Privacy Policy explains how mancity888 collects, processes, stores, and protects your personal data. We are committed to handling your information with transparency, care, and in full compliance with applicable data protection standards.
mancity888 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or otherwise interacts with the mancity888 platform (the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and safeguard your personal information in connection with your use of our online casino and sports betting services.
mancity888 operates as a digital gaming platform serving players across Malaysia, including those based in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and other cities and states throughout the country. All personal data collected through the Platform is processed in accordance with applicable data protection standards and the principles set out in this Policy.
By accessing the Platform, creating an Account, or otherwise providing your personal information to mancity888, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must discontinue use of the Platform immediately.
Your Privacy Matters: mancity888 does not sell, rent, or trade your personal data to third parties for their own independent marketing purposes. We share data only where necessary to operate the Platform, comply with legal obligations, or provide services you have requested.
The following definitions apply throughout this Privacy Policy:
mancity888 collects Personal Data from you directly and automatically in the course of providing the Platform. The categories of data we collect are set out below:
Full legal name, date of birth, gender, nationality, Malaysian identity card number (MyKad) or passport number, residential address (including city, state, and postcode), email address, and mobile phone number provided at Account registration.
Copies of government-issued identity documents (MyKad, Passport, Driver's Licence), proof of address documentation (utility bills, bank statements), and selfie photographs submitted during identity verification. This data is required to comply with applicable know-your-customer obligations.
Deposit and withdrawal transaction records, payment method details (e-wallet account identifiers, bank account numbers for DuitNow and FPX, and references associated with Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and RHB Bank), transaction amounts in MYR, and timestamps.
Game session histories, bet amounts, wager outcomes, sports markets accessed (including EPL, Liga Super Malaysia, UFC, and other events), bonus usage records, and account balance changes over time.
IP address, Device type and operating system, browser type and version, screen resolution, session duration and timestamps, pages visited within the Platform, and referring URLs.
Records of your communications with mancity888 support via live chat, email, or other channels, including the content of support queries, complaints, and feedback submitted to us.
mancity888 collects Personal Data through the following channels:
mancity888 processes your Personal Data for the following specific purposes. We process only the minimum data necessary for each purpose in accordance with the principle of data minimisation.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation & management | A, B | Contractual necessity |
| Identity & age verification (KYC) | A, B | Legal obligation; Contractual necessity |
| Processing deposits & withdrawals | A, C | Contractual necessity |
| Providing gaming & betting services | A, D | Contractual necessity |
| Fraud prevention & security monitoring | A, C, D, E | Legitimate interest; Legal obligation |
| Responsible gambling monitoring | A, D | Legal obligation; Legitimate interest |
| Customer support | A, F | Contractual necessity; Legitimate interest |
| Platform analytics & improvement | D, E | Legitimate interest |
| Promotional communications | A, D | Consent |
| Legal & regulatory compliance | A, B, C, D | Legal obligation |
mancity888 relies on the following legal bases when processing your Personal Data:
Processing is necessary to perform our contractual obligations to you as a Member — including maintaining your Account, processing transactions in MYR, and delivering gaming and betting services. Without this processing, we cannot provide the Platform to you.
Processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) regulations, know-your-customer (KYC) obligations, responsible gambling mandates, and responses to lawful orders from regulatory or law enforcement authorities.
Processing is necessary for the purposes of our legitimate interests, including fraud prevention, platform security, abuse detection, and improving the overall quality and performance of the Platform — provided these interests are not overridden by your fundamental rights and freedoms.
Where processing is based on your consent — for example, receiving promotional communications or accepting optional cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. You may manage your marketing preferences from within your Account settings.
mancity888 does not sell or rent your Personal Data to any third party. We share data only in the following limited and controlled circumstances:
Third-Party Data Processors: All third parties with whom mancity888 shares Personal Data are subject to data processing agreements requiring them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not permit our service providers to use your data for their own independent purposes.
mancity888 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years post-closure | Legal obligation (AML/KYC) |
| KYC Verification Documents | 5 years from Account closure | Legal obligation |
| Financial Transaction Records | 7 years from transaction date | Legal obligation (financial records) |
| Gaming & Betting Activity | 3 years from last activity date | Legitimate interest; Dispute resolution |
| Communications & Support Records | 3 years from last interaction | Legitimate interest |
| Technical & Device Data (logs) | 12 months from collection | Legitimate interest (security) |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction. Where data has been anonymised, it may be retained indefinitely for analytical and statistical purposes without further restriction.
mancity888 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how Members interact with our services. The following types of cookies may be used:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform. Disabling analytics or marketing cookies will not prevent you from using the Platform but may reduce the relevance of promotional content you receive.
Cookie Consent: Where required by applicable law, mancity888 will request your consent before setting non-essential cookies. You may withdraw consent for optional cookies at any time by adjusting your browser settings or contacting our support team.
Subject to applicable law and certain conditions, you have the following rights in relation to the Personal Data mancity888 holds about you:
You have the right to request a copy of the Personal Data mancity888 holds about you, along with information about how it is processed. We will respond to verified access requests within 30 days of receipt.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain Account details directly within your Account settings. For documents and verification data, please contact our support team.
You have the right to request the deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that erasure may not be possible where we are required by law to retain the data, such as KYC and transaction records.
In certain circumstances, you have the right to request that mancity888 restrict the processing of your Personal Data — for example, while we investigate a challenge to its accuracy or whilst we assess a legitimate interest objection you have raised.
Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
You have the right to object to the processing of your Personal Data where that processing is based on mancity888's legitimate interests. mancity888 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in your Account settings or contact our support team.
To exercise any of the rights listed above, please contact mancity888 at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We will respond within 30 days, or notify you if an extension is required.
mancity888 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While mancity888 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. In the event of a data security incident that poses a material risk to your rights, mancity888 will notify affected Members and relevant authorities as required by applicable law, without undue delay.
The mancity888 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data from any individual under the age of 21. Age verification is a mandatory step in the Account registration and KYC process.
If mancity888 becomes aware that Personal Data has been collected from a person under the age of 21 — whether through false representation or any other means — we will immediately suspend the associated Account, delete all related Personal Data to the extent permitted by applicable law, and report the matter to appropriate authorities where required.
Parental Controls: If you believe that a person under 21 in your household has accessed or attempted to access the mancity888 Platform, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will investigate and act promptly on all such reports.
mancity888 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they affect your rights or our obligations in a significant way — we will provide notice to registered Members via the email address associated with their Account, or through a prominent notice on the Platform, at least 14 days before the changes take effect.
The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to remain informed about how mancity888 handles your Personal Data.
Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you must cease using the Platform and may request Account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by mancity888, please contact us using the details below:
Email: [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
Live Chat: Available 24/7 through the Platform interface in English, Bahasa Melayu, and Mandarin.
Response Time: Privacy-related email enquiries are acknowledged within 2 business days and resolved within 30 days of receipt.
When submitting a data rights request or privacy enquiry, please include your registered Account username and the email address associated with your Account so we can locate your records promptly. Do not include your password, full payment card numbers, or other sensitive credentials in any correspondence with mancity888.
Six core privacy commitments that govern how we handle your personal data every single day on the mancity888 Platform.
All data transmitted between your device and mancity888 is protected by industry-standard TLS/SSL encryption. Sensitive data at rest — including KYC documents and financial records — is encrypted at the storage layer.
mancity888 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared only where strictly necessary to operate the Platform or comply with legal obligations.
Every category of personal data processed by mancity888 is linked to a defined legal basis — contractual necessity, legal obligation, legitimate interest, or your explicit consent. We do not process data without a valid justification.
Access, rectify, restrict, or request deletion of your personal data at any time. Withdraw marketing consent via your Account settings. mancity888 responds to all verified data rights requests within 30 days.
We hold your data only for as long as necessary — from 12-month technical logs to 7-year financial record requirements under applicable law. Once the retention period expires, data is securely deleted or anonymised.
In the event of a data security incident, mancity888 has a defined incident response protocol. Affected Members and relevant authorities are notified without undue delay as required by applicable data protection standards.
Your data is in safe hands. Explore the mancity888 Platform with confidence — fast MYR payouts, live football betting, and world-class casino games, all built for Malaysian players.
For players aged 21 and above only. Please gamble responsibly.